Chapter 9: Quality Management
In this chapter, you will review the knowledge area of quality management. You will begin with an overview of the entire quality management knowledge area and the quality management plan, which describes how to manage and control your quality. Then we will review the best practices to audit your quality process and inspect your results for defects.
The following topics are covered in this chapter:
- Key concepts for quality management
- Trends and emerging best practices
- Tailoring considerations
- Considerations for Agile/adaptive environments
- Planning for quality management
- The Manage Quality process
- The Control Quality process
