Replicating the current state
The value trap of replicating the current state occurs when an implementation defines a less-than-ideal process for deployment because that is the way it has always been done in the past or the previous system. The way things are done now is often called the current state, while the future design is the target state. Often, making the target state match the current state leads to customizing the ServiceNow platform away from the out-of-the-box (OOTB) processes and towards an outdated, inefficient, or unmaintainable configuration that will complicate upgrades and lower your Instance Scan scores.
The tool replacement approach
The replication of the current state, also known as a like-for-like replacement, is most often encountered when the project is seeking the shortest path to go live with the new solution. These projects often have the goal of replacing some existing system, process, or technology and a time constraint under which they must execute...
