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ServiceNow for Architects and Project Leaders

You're reading from   ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781803245294
Length 252 pages
Edition 1st Edition
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Authors (2):
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David Zhao David Zhao
Author Profile Icon David Zhao
David Zhao
Roy Justus Roy Justus
Author Profile Icon Roy Justus
Roy Justus
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Toc

Table of Contents (17) Chapters Close

Preface 1. Part 1 – Pursuit of Value
2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER 3. Chapter 2: Recognizing and Avoiding Value Traps 4. Chapter 3: Capturing Value from your Implementation 5. Chapter 4: Planning an Implementation Program for Success 6. Part 2 – The Checklist
7. Chapter 5: Securing Your ServiceNow Instances 8. Chapter 6: Managing Multiple ServiceNow Instances 9. Chapter 7: Designing Effective Processes at Scale 10. Chapter 8: Platform Team Processes, Standards, and Techniques 11. Part 3 – From Success to Innovation
12. Chapter 9: Effectively Operating ServiceNow 13. Chapter 10: Artificial Intelligence in ServiceNow 14. Chapter 11: Designing Exceptional Experiences 15. Index 16. Other Books You May Enjoy

Clustering framework

Clustering is a tool for exploring data and detecting patterns that are not apparent to people looking at individual records. Like similarity solutions, a clustering solution quantifies the degree to which records are like one another. The difference is that while similarity search applies to one record at a time, the clustering framework applies to your entire dataset, creating groups of records that mean similar things.

These results are then grouped in a visualization called a treemap, where clusters represent blocks of different records and are sized according to the number of records in each cluster.

Once your clustering solution has been trained, it can be used as an exploratory tool to identify large groups of records that adhere to common patterns. Clustering is very useful for identifying automation opportunities or reoccurring issues.

Creating a clustering solution

Setting up a clustering solution is somewhat more complex than other models...

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