Avoiding feature shock

As we explore the art of designing customer-centric applications, it’s essential to address the potential pitfall of feature shock. Feature shock occurs when an application becomes bloated with too many features, leading to complexity and confusion for users. To create applications that resonate with customers and provide real value, we must focus on essential features that directly address customer needs.

Prioritize core functionality

Start by identifying the primary job your customers need to accomplish with your application. Focus on developing features that directly contribute to solving that core problem and avoid adding unnecessary features that may dilute the value proposition or confuse users.

Understand desired outcomes

Analyze the desired outcomes your customers expect while executing the core functional job. Align your application’s features to meet or exceed these expectations, ensuring that your product delivers value and...