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Oracle CX Cloud Suite

You're reading from   Oracle CX Cloud Suite Deliver a seamless and personalized customer experience with the Oracle CX Suite

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Product type Paperback
Published in Mar 2019
Publisher Packt
ISBN-13 9781788834933
Length 254 pages
Edition 1st Edition
Concepts
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Author (1):
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Kresimir Juric Kresimir Juric
Author Profile Icon Kresimir Juric
Kresimir Juric
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Table of Contents (14) Chapters Close

Preface Section 1: Brave New World FREE CHAPTER
The King Is Dead, Long Live the King Overview of Products CX Solution Architecture Section 2: Service Provisioning and Basic Settings
As-Is and To-Be Analysis Adopting a Strategy - Organizational Changes Organizing and Conducting an Implementation Project Section 3: Getting the Oracle CX Suite to Work as One - Advanced Settings
Scenarios and Deployments Section 4: Use Case
Case Study - Oracle CX Cloud Other Books You May Enjoy

Project planning

The planning of a project must be based on several questions, such as the following: what do we need to make it? How do we do what we need to do? Who will do it? When is the deadline? How much will it cost? What will it achieve?

It is interesting to note that, in most projects, planning actually begins even before you start the project itself (as one of my colleagues would say, the project before the project) and would not be completed even if the project itself has formally been handed over and has performed all the necessary post-mortem actions.

Each individual is responsible for each stage of the project. If your project planning is of poor quality, or you go into it with a complacent attitude, it is likely that your project will finish in the infamous 78% of projects that are started but never finished.

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