Appendix 3
Mapping a learner’s journey
Objective of this resource: To dig even deeper into your target audience’s learning experience, create a design thinking-inspired journey map. You can do this on your own, with a group of people, or even virtually using tools such as Miro or Google Jamboard. (Sample Journey map exercise: https://bit.ly/3Kdp3ge)
Journey maps help us to think systematically about our learners and how they interact with the learning experiences that we create. Thinking broadly about their full learning journeys allows us to identify more opportunities for improvement in the process.
- Choose the journey you’d like to map. In ID, it will most likely be the entire learning journey.
- Before you create a visualization, write down the steps. Remember to include all the tiny steps the learner will be taking to understand all nuances that might ordinarily be overlooked.
- Now, organize these steps into a visual map/timeline. You can...
