Email templates can be used manually by a user when creating an email in a model-driven app, or automatically with a classic workflow. You can also use email templates using the campaign functionality in Dynamics 365 Sales.
The email templates are managed from Templates under Advanced Settings, as shown in the following screenshot:
There are several email templates supplied by Microsoft for automatic notifications about import data jobs and bulk delete jobs. The Dynamics 365 Sales and Dynamics 365 Customer Service apps include some email templates.
You can create personal email templates or organizational templates. A personal email template is created from personal options. A personal email template can be converted to an organizational template. An organizational template can be reverted back to a personal template.
Email templates have many limitations, including the following:
- A limited choice of fonts and other formatting...
