Power Virtual Agents chatbots can be configured to identify multiple types of conversation and perform different actions.
This chapter describes how to configure and author your own chatbots. You will learn how to change the questions and responses used in your chatbot so that you can tailor your chatbot to your business scenario. By configuring the conversations your chatbots have, you will be able to handle both simple and complex interactions with users and increase customer satisfaction in relation to your chatbots.
The following topics will be covered in this chapter:
- Defining topics
- Configuring entities
- Defining actions
By the end of this chapter, you will be able to create topics and entities, use a Power Automate flow with Power Virtual Agent chatbots, and use bot variables.
