You're reading from Microsoft Dynamics 365 AI for Business Insights Transform your business processes with the practical implementation of Dynamics 365 AI modules

Product type Paperback

Published in Mar 2024

Publisher Packt

ISBN-13 9781801810944

Length 178 pages

Edition 1st Edition

Tools

Dynamics 365

Concepts

Enterprise Resource Planning

Author (1):

Dmitry Shargorodsky

Preface

1. Part 1: Foundations of Dynamics 365 AI

2. Chapter 1: Introduction and Architectural Overview of Dynamics 365 AI FREE CHAPTER

3. Chapter 2: Microsoft Dynamics 365 AI Architecture and Foundations

4. Part 2: Implementing Dynamics 365 AI Across Business Functions

5. Chapter 3: Implementing Dynamics 365 AI for Sales Insights

6. Chapter 4: Driving Customer Service Excellence with Dynamics 365 AI

7. Chapter 5: Marketing Optimization with Dynamics 365 AI

8. Chapter 6: Financial Analytics with Dynamics 365 AI

9. Part 3: Advanced Applications and Future Directions

10. Chapter 7: Leveraging Generative AI in Dynamics 365

11. Chapter 8: Harnessing MS Copilot for Enhanced Business Insights

12. Chapter 9: “Virtual Agent for Customer Service” in the Context of MS Copilot and Microsoft Dynamics

13. Chapter 10: Fraud Protection with Dynamics 365 AI

14. Part 4: Looking Ahead

15. Chapter 11: Future Trends and Developments in Dynamics 365 AI

16. Index

17. Other Books You May Enjoy

Answers

The emerging AI trend that focuses on enhancing businesses’ interaction with textual data is advanced NLP. It benefits Dynamics 365 AI by improving customer service chatbots’ understanding and response to user sentiments and enabling more sophisticated data analysis capabilities, allowing for deeper insights into customer feedback and inquiries.
Predictive analytics within Dynamics 365 AI contributes to strategic decision-making by leveraging vast datasets to forecast future business conditions, customer behaviors, and market trends with unprecedented accuracy. This enables businesses to identify potential sales opportunities, anticipate customer churn, and optimize marketing strategies, thereby making more informed and strategic decisions.
The significance of automated AI (AutoML) and no-code AI solutions in Dynamics 365 AI lies in democratizing access to advanced analytics. These tools allow business analysts and decision-makers to create custom...