Understanding management needs
First, let's talk a bit about what management is about. It's about using management tools and making decisions about how to use them. To make these decisions, you need the appropriate facts.
You need to understand these facts and their purpose and design the application to deliver them.
In many organizations, people deliver these facts in a handcrafted Excel document to their boss once a month. We want to transform this, using the reporting and visualization capabilities of Appian. Design one or more dashboards that give each interested manager the facts they need for making their decisions.
There are typically two different types of management that need answers to two simple questions:
- Is that process good?
- Does that process run?
The question is about the definition of the process itself, the quality of the output, the costs, and the performance. Typically, a dashboard shows overall performance, the change in process...
