In this chapter, we're going to start winding down on the technical aspects of what we've looked at. We're not going to look at new services and software too much, and the software we do use is going to be mostly those tools we've already covered in other areas (only here we will talk about when and how you might use them).
Troubleshooting is the main focus of this chapter, with a lot of emphasis on doing the communication aspect of troubleshooting too. You can be the best engineer in the world, a literal code-whisperer, and yet if you're not able to relay your findings in a way that someone else can understand, all your ability amounts to naught.
When you troubleshoot something, in extra-time or under-fire, you've got to make sure that what you learn is properly noted (even if it's on a scrap of paper initially, and in a document...