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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

Enforcing one-to-one relationships


On the topic of few things being impossible in ServiceNow, let's discuss one-to-one relationships.

Strictly speaking, a one-to-one relationship doesn't truly exist in ServiceNow. In database parlance, this would require that the right-hand table records have a primary key which matches the primary key of a record in the left table. Thus, you could have a left-hand record without a right-hand one, but could never have a right-hand record without the left-hand one.

That's interesting, but ServiceNow's Sys IDs are unique amongst all tables - and they have to be, because of the way ServiceNow's databases are structured on the back-end. Technically, ServiceNow has a flat database structure. In a sense, all records in the entire database are in one monster-sized table. This means that the primary key (Sys ID) for a given record really must be globally unique.

Okay, so we can't have one-to-one relationships in the usual way you might have them in an ordinary SQL...

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