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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

Important task fields


The task table, like any table, consists of table columns (fields) that can store data for each record. In particular, the task table has several fields which are supremely useful for nearly any record that could be used to track work in ServiceNow. Below are some of those fields, and a description of their purpose. These fields may or may not be shown on the form or the list of any task-extended table, but all of them exist on all tables that extend Task [task] table.

Active

Active is a Boolean field. This means that it stores a true/false value, and displays on the form as a check-box. This field is often controlled by a business rule. A business rule is a server-side script that runs in response to certain events on a record. In this case, the event that triggers the State field is usually what determines whether the Active field should be set to true or false. The Active field is a good general indicator as to whether a state is... well, active!

The Active field is...

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