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Intelligent Automation with IBM Cloud Pak for Business Automation

You're reading from   Intelligent Automation with IBM Cloud Pak for Business Automation A practical guide to automating enterprise business workflows to deliver intelligent solutions

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781801814775
Length 450 pages
Edition 1st Edition
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Authors (5):
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Suzette Samoojh Suzette Samoojh
Author Profile Icon Suzette Samoojh
Suzette Samoojh
Suzette Samoojh works as an IBM Architect and is a member of the IBM Business Automation CTO Office. She leads the architecture for IBM Blueworks Live and is helping to define the SaaS onboarding strategy for IBM Watson Orchestrate. Her educational background includes B. Sc. in Computer Science, University of Toronto, Canada.
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Guilhem Molines Guilhem Molines
Author Profile Icon Guilhem Molines
Guilhem Molines
LinkedIn
Guilhem Molines works as the Chief Architect for IBM Decision Services and is a member of the IBM Business Automation CTO Office. He has been working in the Automation/Decision industry for the last 15 years. His educational background includes M.Sc, Computer Sciences and Artificial Intelligence, University of Paris VI, France.
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Stephen Kinder Stephen Kinder
Author Profile Icon Stephen Kinder
Stephen Kinder
Stephen Kinder works as a RPA Architect and is a member of IBM Business Automation CTO office. His work experience includes WebSphere Architecture, IBM SOA Foundation, WebSphere as a Service SaaS Architect. His educational background includes B.S. Computer Science, California State University, Sacramento, United States.
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Allen Chan Allen Chan
Author Profile Icon Allen Chan
Allen Chan
LinkedIn
Allen Chan works as an IBM Distinguished Engineer and CTO for IBM Business Automation. He is responsible for defining and directing the technical strategy of IBM CloudPak for Business Automation. His educational background includes B.Sc., Computer and Electrical Engineering at Purdue University, United States and M.Sc., Electrical and Computer Engineering at University of Toronto, Canada.
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Kevin Trinh Kevin Trinh
Author Profile Icon Kevin Trinh
Kevin Trinh
Kevin Trinh works as the Chief Architect for IBM Cloud Pak for Business Automation Adoption and Deployment. He is a member of the IBM Business Automation CTO Office and is responsible for defining the cloud adoption strategy for IBM Cloud Pak for Business Automation. His work experience includes 3 years as cloud integration architect and 18 years in FileNet development. His educational background includes Bachelor of Science in Accounting, University of the Pacific, United States.
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Toc

Table of Contents (21) Chapters Close

Preface 1. Part 1: Business Automation and Cloud Pak Overview
2. Chapter 1: What Is Cloud Pak for Business Automation? FREE CHAPTER 3. Chapter 2: RPA, Workflow, Decisions, and Business Applications 4. Chapter 3: Process Discovery and Process Mining 5. Chapter 4: Content Management and Document Processing 6. Part 2: Use Cases and Best Practices
7. Chapter 5: Task Automation with RPA 8. Chapter 6: Chatbot with RPA 9. Chapter 7: Workflow for Process Automation 10. Chapter 8: Automating Decisions to Speed Up Your Processes 11. Chapter 9: Manage Documents with Content Management 12. Chapter 10: Extract Meanings with Document Processing 13. Chapter 11: Engaging Business Users with Business Applications 14. Chapter 12: Workforce Insights 15. Part 3: Deployment Considerations
16. Chapter 13: On-Premises and On-Cloud Deployments 17. Chapter 14: Deployment Topologies, High Availability, and Disaster Recovery 18. Chapter 15: Automating Your Operations and Other Considerations 19. Index 20. Other Books You May Enjoy

Configuring the bot service

IBM RPA leverages Azure Bot Service to provide a wide array of chat integrations, such as Slack and Microsoft Teams, to interact with users using their natural chat applications. IBM RPA SaaS provides an RPA-hosted chat application to provide an out-of-the-box chat experience, as depicted here:

Figure 6.14 – Azure Bot Service integration

Next, let’s understand the components of the preceding diagram.

Azure Bot Service

For IBM RPA SaaS, the IBM System Reliability Engineering (SRE) team will configure your Azure Bot Service instance for you by opening a service ticket—for this example, a Direct Line connector is used to connect the RPA-hosted chat application. In our example, the SRE team will provision a bot named vetClinicBot. Note that vetClinicBot is the Azure Bot Service configuration name, and through the following steps, we’ll link that service to the vetClinic automation hosted by IBM RPA,...

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Authors (5)

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Profile icon Allen Chan
Allen Chan
LinkedIn icon
Allen Chan works as an IBM Distinguished Engineer and CTO for IBM Business Automation. He is responsible for defining and directing the technical strategy of IBM CloudPak for Business Automation. His educational background includes B.Sc., Computer and Electrical Engineering at Purdue University, United States and M.Sc., Electrical and Computer Engineering at University of Toronto, Canada.
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Profile icon Stephen Kinder
Stephen Kinder
Stephen Kinder works as a RPA Architect and is a member of IBM Business Automation CTO office. His work experience includes WebSphere Architecture, IBM SOA Foundation, WebSphere as a Service SaaS Architect. His educational background includes B.S. Computer Science, California State University, Sacramento, United States.
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See other products by Stephen Kinder
Profile icon Suzette Samoojh
Suzette Samoojh
Suzette Samoojh works as an IBM Architect and is a member of the IBM Business Automation CTO Office. She leads the architecture for IBM Blueworks Live and is helping to define the SaaS onboarding strategy for IBM Watson Orchestrate. Her educational background includes B. Sc. in Computer Science, University of Toronto, Canada.
Read more
See other products by Suzette Samoojh
Profile icon Guilhem Molines
Guilhem Molines
LinkedIn icon
Guilhem Molines works as the Chief Architect for IBM Decision Services and is a member of the IBM Business Automation CTO Office. He has been working in the Automation/Decision industry for the last 15 years. His educational background includes M.Sc, Computer Sciences and Artificial Intelligence, University of Paris VI, France.
Read more
See other products by Guilhem Molines
Profile icon Kevin Trinh
Kevin Trinh
Kevin Trinh works as the Chief Architect for IBM Cloud Pak for Business Automation Adoption and Deployment. He is a member of the IBM Business Automation CTO Office and is responsible for defining the cloud adoption strategy for IBM Cloud Pak for Business Automation. His work experience includes 3 years as cloud integration architect and 18 years in FileNet development. His educational background includes Bachelor of Science in Accounting, University of the Pacific, United States.
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See other products by Kevin Trinh
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