Search icon CANCEL
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Hearing the Voice of the Customer

You're reading from   Hearing the Voice of the Customer Boost your business revenue by interpreting the customer's voice

Arrow left icon
Product type Paperback
Published in Jan 2018
Publisher
ISBN-13 9781634623315
Length 153 pages
Edition 1st Edition
Tools
Arrow right icon
Author (1):
Arrow left icon
Bill Inmon Bill Inmon
Author Profile Icon Bill Inmon
Bill Inmon
Arrow right icon
View More author details
Toc

Table of Contents (15) Chapters Close

1. Introduction FREE CHAPTER
2. 1: Value 3. 2: Source 4. 3: Technology 5. 4: Taxonomies 6. 5: Text 7. 6: Visualization 8. 7: Restaurants 9. 8: Call Centers 10. 9: Airlines 11. 10: Surveys 12. 11: Strategy 13. 12: Infrastructure 14. 13: Combinations 15. Index

13: Combinations

There is great value in looking at the data that comes from text. However, that value is even greater when you use a combination of unstructured data and structured data. Fig 13.1 shows that databases whose origins are unstructured data and databases whose origins are structured data can be combined.

As an example of the value of combining unstructured data and structured data, consider the following. Once there was a restaurant chain that listened to their customer’s feedback. One month they decided to count the number of complaints that came from each of their stores. At the end of the month they tallied the complaints and produced a simple bar graph. Fig 13.2 shows the bar graph that was produced.

One could draw the conclusion that something was wrong with store 221 since they had the most complaints. However it turns out that store 221 is in Manhattan in Times Square. Store 202 is in the Chicago loop. Store 176 is in Monahans, Texas. Store...

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime