Chapter 19: Reporting in Teams
IT admins regularly rely on reporting and analytics to gain insights into end users' experience with online services. This is critical to operations in any environment of any size because reporting and analytics can help paint a picture of how deployments are going, as well as how much of a service is being accessed, consumed, or otherwise engaged with in any way – or not at all. For Microsoft 365, different reports are available for different services. For example, mail flow-related reports are available in the Exchange Admin Center.
In this chapter, we will cover all the Teams activity-related reporting that's available to IT admins in the Teams Admin Center. This includes usage reports, activity reports, and call quality analytics.
Specifically, in this chapter, we will cover the following topics:
- Teams usage reports
- Teams app usage reports
- Live events usage reports
- User-based call reports
- PSTN-based...
