Significance
"People are our most important asset" is an age-old cliché. However, a company's level of agility is directly correlated with how the business brings out and nurtures the potential of the people. The underlying capabilities of agility (responsiveness, versatility, flexibility, resilience, innovativeness, and adaptability) are effective and sustainable only when all people, and not just leaders, are able to unlock and utilize their potential to create and deliver valuable outcomes to satisfy customers.
As discussed in Chapter 3, The Enterprise as a Living System, people-centricity is the essence of agility. Putting people above everything else, and harnessing their potential capabilities, is absolutely critical in order for enterprises to become a living system.
