Providing generalized information to users

In the previous chapters of this book, we looked at creating a simple chatbot and shaping a conversation with potential users. We saw how we can guide the conversation in a specific direction by either looking at the user input or providing predefined answers to enforce a certain conversation path.

To enhance the value of the information provided to users, we can also configure our bot to index our public website and provide information from a certain area, such as a Frequently Asked Questions (FAQ) section.

The configuration is relatively straightforward, as we will see next:

1. Open your existing configured bot or create a new one.
2. On the left navigation, select Topics, as seen in the following screenshot:

   Figure 6.1 – PVA authoring navigation

3. On the Topics page, select the Suggested tab right under the page title, as shown in the following screenshot:

   Figure 6.2 – Topics suggestions

4. If you have not...