Chapter 9: Use Case 2 – Email Classification with AI Center
A classic use for machine learning (ML) is text classification. Every organization, irrespective of the industry, has a use case for classifying text. Examples of text classification use cases include routing emails to corresponding folders or routing service requests to relevant teams. A lot of this work is still manual, requiring an individual to review the text and use their judgment to interpret and classify the text's contents. Fortunately, with UiPath's AI Center, we can create cognitive automation to apply intelligent understanding of text, potentially reducing the need for manual work.
By having a full understanding of AI Center, we will work together to build cognitive automation that can interpret and classify text. As we build a use case, we will follow a similar development life cycle as outlined in the previous chapters. We will start with understanding the current state of our automation...
