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Data Analytics Using Splunk 9.x
Data Analytics Using Splunk 9.x

Data Analytics Using Splunk 9.x: A practical guide to implementing Splunk's features for performing data analysis at scale

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Profile Icon Dr. Nadine Shillingford
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Data Analytics Using Splunk 9.x

Introduction to Splunk and its Core Components

A few years ago, I was hired by the IT security team of a large healthcare company to work as a security engineer. At the time, the company had a homegrown Security Information and Event Management (SIEM) system and was at the initial stages of rolling in a brand new Splunk deployment. Physical servers were ordered and scheduled to be delivered and licensing paperwork was completed. A Splunk Education instructor conducted on-site core Splunk and Splunk Enterprise Security training, and we were ready to go. The thought of working with Splunk was so exciting. At the time, we were getting ready to install Splunk 6.x with one of the earlier releases of Splunk Enterprise Security. Before my arrival, the team had worked with Splunk Professional Services to estimate storage and license requirements. The next step was to focus on the data. “How do you get value from data? How do you configure Splunk Enterprise to get value from your company’s data?” We will explore how to use Splunk Enterprise to gain insight into your data in this book. In this chapter, we will introduce how the big data tool called Splunk Enterprise can be used to explore data.

In this chapter, we will cover the following topics:

  • Splunking big data
  • Exploring Splunk components
  • Introducing the case study – splunking the BOTS Dataset v1

Splunking big data

Splunk is a big data tool. In this book, we will introduce the idea of using Splunk to solve problems that involve large amounts of data. When I worked on the IT security team, the problem was obvious – we needed to use security data to identify malicious activity. Defining the problem you are trying to solve will determine what kind of data you collect and how you analyze that data. Not every problem requires a big data solution. Sometimes, a traditional database solution might work just as well and with less cost. So, how do you know if you’re dealing with a big data problem? There are three V’s that help define big data:

  • High Volume: A big data problem usually involves large volumes of data. Most times, the amount of data is greater than what can fit into traditional database solutions.
  • High Velocity: Traditional database solutions are usually not able to handle the speed at which modern data enters a system. Imagine trying to store and manage data from user clicks on a website such as amazon.com in a traditional database. Databases are not designed to support that many operations.
  • High Variety: A problem requiring analysis of big data involves a variety of data sources of varying formats. An IT security SIEM may have data being logged from multiple data sources, including firewall devices, email traces, DNS logs, and access logs. Each of these logs has a different format and correlating all the logs requires a heavy-duty system.

Here are some cases that can be solved using big data:

  • A retail company wants to determine how product placement in stores affects sales. For example, research may show that placing packs of Cheetos near the Point Of Sale (POS) devices increases sales for customers with small children. The target assigns a guest ID number to every customer. They correlate this ID number with the customer’s credit card number and transactions.
  • A rental company wants to measure the times of year that are busiest to ensure that there is a sufficient inventory of vehicles at different locations. Even so, they may realize that a certain type of vehicle is more suitable for a particular area of town.
  • A public school district wants to explore data pulled from multiple district schools to determine the effect of remote classes on certain demographics.
  • An online shop wants to use customer traffic to determine the peak time for posting ads or giving discounts.
  • An IT security team may use datasets containing firewall logs, DNS logs, and user access to hunt down a malicious actor on the network.

Now, let’s look at how big data is generated.

How is big data generated?

Infographics published by FinancesOnline (https://financesonline.com) indicated that humans created, captured, copied, and consumed about 74 zettabytes of data in 2021. That number is estimated to grow to 149 zettabytes in 2024.

The volume of data seen in the last few years can be attributed to increases in three types of data:

  • Machine data: Data generated by machines such as operating systems and application logs
  • Social data: Data generated by social media systems
  • Transactional data: Data generated by e-commerce systems

We are surrounded by digital devices, and as the capacity and capabilities of these devices increase, the amount of data generated also increases. Modern devices such as phones, laptops, watches, smart speakers, cars, sensors, POS devices, and household appliances all generate large volumes of machine data in a wide variety of formats. Many times, this data stays untouched because the data owners do not have the ability, time, or money to analyze it.

The prevalence of smartphones is possibly another contributor to the exponential increase in data. IBM’s Simon Personal Communicator, the first mainstream mobile telephone introduced in 1992, had very limited capability. It cost a whopping $899 with a service contract. Out of the box, a user could use the Simon to make calls and send and receive emails, faxes, and pages. It also contained a notebook, address book, calendar, world clock, and scheduler features. IBM sold approximately 50,000 units (https://time.com/3137005/first-smartphone-ibm-simon/).

Figure 1.1 shows the first smartphone to have the functions of a phone and a Personal Digital Assistant (PDA):

Figure 1.1 – The IBM Simon Personal Communicator released in 1992

Figure 1.1 – The IBM Simon Personal Communicator released in 1992

The IBM Simon Personal Communicator is archaic compared to the average cellphone today. Apple sold 230 million iPhones in 2020 (https://www.businessofapps.com/data/apple-statistics/). iPhone users generate data when they browse the web, listen to music and podcasts, stream television and movies, conduct business transactions, and post to and browse social media feeds. This is in addition to the features that were found in the IBM Simon, such as sending and receiving emails. Each of these applications generates volumes of data. Just one application such as Facebook running on an iPhone involves a variety of data – posts, photos, videos, transactions from Facebook Marketplace, and so much more. Figure 1.2 shows data from OurWorldData.org (https://ourworldindata.org/internet) that illustrates the rapid increase in users of social media:

Figure 1.2 – Number of people using social media platforms, 2005 to 2019

Figure 1.2 – Number of people using social media platforms, 2005 to 2019

In the next section, we’ll explore how we can use Splunk to process all this data.

Understanding Splunk

Now that we understand what big data is, its applications, and how it is generated, let’s talk about Splunk Enterprise and how Splunk can be used to manage big data. For simplicity, we will refer to Splunk Enterprise as Splunk.

Splunk was founded in 2003 by Michael Baum, Rob Das, and Erik Swan. Splunk was designed to search, monitor, and analyze machine-generated data. Splunk can handle high volume, high variety data being generated at high velocity. This makes it a perfect tool for dealing with big data. Splunk works on various platforms, including Windows (32- and 64-bit), Linux (64-bit), and macOS. Splunk can be installed on physical devices, virtual machines such as VirtualBox and VMWare, and virtual cloud instances such as Amazon Web Services (AWS) and Microsoft Azure. Customers can also sign up for the Splunk Cloud Platform, which supplies the user with a Splunk deployment hosted virtually. Using AWS instances and Splunk Cloud frees the user from having to deploy and maintain physical servers. There is a free version 60-day trial of Splunk that allows the user to index 500 MB of data daily. Once the user has used the product for 60 days, they can use a perpetual free license or purchase a Splunk license. The 60-day version of Splunk is a great way to get your feet wet. Traditionally, the paid version of Splunk was billed at a volume rate – that is, the more data you index, the more you pay. However, new pricing models such as workload and ingest pricing have been introduced in recent years.

In addition to the core Splunk tool, there are various free and paid applications, such as Splunk Enterprise Security, Splunk Soar, and various observability solutions such as Splunk User Behavior Analytics (UBA) and Splunk Observability Cloud.

Splunk was designed to index a variety of data. This is accomplished via pre-defined configurations that allow Splunk to recognize the format of different data sources. In addition, splunkbase.com is a constantly growing repository of 1,000+ apps and Technical Add-Ons (TAs) developed by Splunk, Splunk partners, and the Splunk community. One of the most important features of these TAs includes configurations for automatically extracting fields from raw data. Unlike traditional databases, Splunk can index large volumes of data. A dedicated Splunk Enterprise indexer can index over 20 MB of data per second or 1.7 per day. The amount of data that Splunk is capable of indexing can be increased with additional indexers. There are many use cases for which Splunk is a great solution.

Table 1.1 highlights how Splunk improved processes at The University of Arizona, Honda, and Lenovo:

Use Case

Company

Details

Security

The University of Arizona

The University of Arizona used Splunk Remote Work Insights (RWI) to help with the challenges of remote learning during the pandemic (https://www.splunk.com/en_us/customers/success-stories/university-of-arizona.html)

IT Operations

Honda

Honda used predictive analytics to increase efficiency and solve problems before they became machine failures or interruptions in their production line (https://tinyurl.com/5n7f7naz)

DevOps

Lenovo

Lenovo reduced the amount of time spent in troubleshooting by 50% and maintained 100% uptime despite a 300% increase in web traffic (https://tinyurl.com/yactu398)

Table 1.1 – Examples of success stories from Splunk customers

We will look at some of the major components of Splunk in the next section.

Exploring Splunk components

A Splunk deployment consists of three key components:

  • Forwarders
  • Indexers
  • Search heads

Forwarders are the data consumers of Splunk. Forwarders run on the source of the data or an intermediate device. Configurations on the forwarder device collect data and pass them on to the indexers. There are two types of forwarders – universal and heavy forwarders. Universal forwarders merely pass on the data to the indexers. Heavy forwarders, however, perform additional tasks, such as parsing and field extractions.

The indexer is the component responsible for indexing incoming data and searching indexed data. Indexers should have a good input/output capacity as they do a lot of reading and writing from disk. Multiple indexers can be combined to form clusters to increase data availability, data fidelity, data recovery, disaster recovery, and search affinity. Users access data in Splunk using search heads. They access data indexed by Splunk by running search queries using a language called Search Processing Language (SPL).

Search heads coordinate searches across the indexers. Like indexers, multiple search heads can be combined to form search head clusters. There are other roles that devices can play in a Splunk deployment. These include deployment servers, deployers, license masters, and cluster masters. The Splunk forwarders send data to the indexers. It’s a one-way transfer of data. The search head interacts with the indexers by sending search requests in the form of bundles. The indexers find the data that fits the search criteria and send the results back to the search heads. Figure 1.3 shows how the three main components interact in a Splunk deployment:

Figure 1.3 – The major Splunk components

Figure 1.3 – The major Splunk components

We will discuss the different Splunk components in detail in the following sections.

Forwarders

A Splunk deployment can have the magnitude of tens of thousands of universal forwarders. As mentioned in the Exploring Splunk components section, there are two kinds of forwarders – the lightweight universal forwarders and the heavy forwarders. Both universal and heavy forwarders perform the following tasks:

  • Assign metadata to incoming data (source, sourcetype, and host)
  • Buffer and compress data
  • Run local scripted inputs
  • Break the data into 64 KB blocks

The universal forwarder is a low-footprint process that is used to forward raw or unparsed data to the indexer layer. However, if you need to do any filtering of the data before it arrives at the indexer layer, it is best to use a heavy forwarder. In a single instance of a Splunk deployment, the forwarder sits on the same device as the indexer and search head.

The universal forwarder can be installed on multiple platforms, including Windows (32- and 64-bit), Linux (64-bit, ARM, s390x, and PPCLE), macOS (Intel and M1/Intel), 64-bit FreeBSD, Solaris (Sparc and 64-bit), and AIX. Heavy forwarders run on the same platforms as Splunk Enterprise. You can install a universal forwarder using a universal forwarder install file, while heavy forwarders are installed using the regular Splunk Enterprise install file.

Both universal and heavy forwarders collect data by using inputs. A Splunk administrator configures inputs using the CLI commands, by editing a configuration file called inputs.conf, or by using Splunk Web (Settings | Add Data). A Splunk forwarder can be configured to accept the following inputs using different settings, such as the following:

  • Files and directories: Monitor new data coming into files and directories. Splunk also has an upload or one-shot option for uploading single files.
  • Network events: Monitor TCP and UDP ports, syslog feeds, and SNMP events.
  • Windows sources: Monitor Windows Event Logs, Perfmon, WMI, registries, and Active Directory.
  • Other sources: Monitor First In, First Out (FIFO) queues, changes to filesystems, and receive data from APIs through scripted inputs.

Important note

HTTP Event Collectors (HEC) inputs allow users to send data events over HTTP and HTTPS using a token-based authentication model. This does not require a Splunk forwarder.

The following code shows a sample of the inputs.conf file from the Splunk add-on for Microsoft Windows:

###### OS Logs ######
[WinEventLog://Application]
disabled = 1
###### DHCP ######
[monitor://$WINDIR\System32\DHCP]
disabled = 1
whitelist = DhcpSrvLog*
[powershell://generate_windows_update_logs]
script =."$SplunkHome\etc\apps\Splunk_TA_windows\bin\powershell\generate_windows_update_logs.ps1"
schedule = 0 */24 * * *
[script://.\bin\win_listening_ports.bat]
disabled = 1
## Run once per hour
interval = 3600
sourcetype = Script:ListeningPorts

Data from the forwarders are sent to the indexers. We will explore indexers in the next section.

Indexers

Splunk forwarders forward data to Splunk indexers. Think of the indexer as the brain of the Splunk deployment. It is the heavy input/output device that not only transforms and stores data but also searches the data based on queries passed down by the search heads. Indexers transform data into Splunk events. These events are then stored in an index, a repository for Splunk data. There are two types of indexes – events and metrics.

Splunk indexes time series data either by extracting timestamps from data or assigning a current datetime. A Splunk index is a collection of directories and subdirectories on the filesystem. These subdirectories are referred to as buckets. Data that arrives at an indexer is passed through pipelines and queues. A pipeline is a thread running on the indexer, while a queue is a memory buffer that holds data between pipelines.

We access data indexed on the indexers using search heads. We will look at search heads in the next section.

Search heads

A search head is a Splunk instance that allows users to search events indexed on the indexers (also referred to as search peers). The average user only interacts with the search head on a Splunk deployment. The user accesses the search head using a browser interface called Splunk Web. Users access data in Splunk using search queries in the Splunk search bar or view dashboards, reports, and other visualizations.

Figure 1.4 is an example of a Splunk bar graph:

Figure 1.4 – Sample Splunk bar graph

Figure 1.4 – Sample Splunk bar graph

Search heads do not index data. Rather, search heads distribute searches to the indexers. The search head parses search queries and decides what accompanying files, called knowledge objects, need to be sent to the indexers. Why is this important? Some files may exist only on the search head. By combining all these files into a knowledge bundle, the search head equips the indexer with all the information (configuration files and assets) it needs to perform the search. It’s almost like the search head offloads its work to the indexers and says, “here are the files that you need to get the work done.” Sometimes, the knowledge bundle contains almost all the search head’s apps. The indexers search their indexes for the data that match the search query and send the results back to the search heads. The search heads then merge the results and present them to the user.

Search queries are written with Splunk’s SPL. Figure 1.5 shows a screenshot of an SPL query typed in the Splunk search bar:

Figure 1.5 – An SPL query

Figure 1.5 – An SPL query

In the next section, we’ll talk about the BOTS Dataset v1, which we will use throughout this book.

Introducing the case study – splunking the 
BOTS Dataset v1

In this section, we will introduce the case study that we will use throughout this book. We will explore logs in BOTS Dataset v1. Boss of the SOC (BOTS) is a blue-team capture-the-flag competition held during the annual Splunk .conf conference (https://tinyurl.com/39ru8d4b). Participants are given access to realistic network security logs to investigate real-world cybersecurity attacks. The nature of the attacks or the exact attack sequence is beyond the scope of this book. However, the dataset is a collection of data that we can use to explore some of the rich features of Splunk. BOTS Dataset v1
was compiled by Ryan Kovar, David Herrald, and James Brodsky in 2016.

The setup

A fictional company, ABC Inc., has observed unusual activity on its network. They think that the problem is centered around three Windows devices (we8105desk, de9041srv, and we1149srv). The very cyber-conscious ABC Inc. also has several network security solutions installed on their network as part of their security infrastructure:

The company would like you to investigate an incident that occurred in August 2016. What abnormal activity will you discover?

Our solution is to use Splunk to investigate the logs generated in August 2016. To get the full experience of installing Splunk, we will first deploy a Splunk environment to simulate the environment that generated BOTS Dataset v1. The environment will consist of the following components:

  • Three Splunk forwarders running on Windows devices (we8105desk, de9041srv, and we1149srv) deployed using AWS instances
  • A dedicated indexer (Splunk Enterprise installed on an AWS instance running Red Hat Linux)
  • A dedicated search head (Splunk Enterprise installed on an AWS instance running Red Hat Linux)
  • A deployment server (Splunk Enterprise installed on an AWS instance running Red Hat Linux)

This will give us an environment that we can use to explore the important process of setting up and configuring Splunk in Chapter 2, Setting Up the Splunk Environmentment. This case study will require access to an AWS account, so you should sign up for an account using the AWS Management Console (https://aws.amazon.com/console/) if you do not have one. This case study does not require advanced knowledge of AWS, but it may be helpful to read a tutorial on AWS Cloud such as Learn the Fundamentals (https://tinyurl.com/2p8aj7b7) or watch a YouTube video (https://www.youtube.com/watch?v=r4YIdn2eTm4). You will also need a Splunk account to download the Splunk installation file and Splunk apps (https://www.splunk.com).

BOTS Dataset v1 is available for download from the Splunk Git repository (https://github.com/splunk/botsv1). We will use the dataset containing only attack logs due to space limitations of the free license of Splunk Enterprise. The dataset comes in the form of a Splunk app, which will install on our dedicated search head. Once we have installed and configured the Splunk deployment, we will design a series of Splunk queries, dashboards, reports, and alerts as we investigate the logs.

For this case study, we are assuming that Alice has an established security infrastructure that includes firewalls and other security devices. However, monitoring those devices does not fall under the scope of the project.

Once we have deployed and configured the Splunk environment, we will install BOTS Dataset v1 as an app on the search head and continue our exploration on the search head. The dataset consists of various machine and network logs generated by the appliances mentioned in the The setup section.

Now, let’s summarize what we have learned in this chapter.

Summary

Corporations are discovering the value of analyzing big data to give insight into users behavior. This analysis has yielded results that have proven useful in various fields, including education, medicine, and computer security. In this chapter, we explored the use of Splunk to tackle big data problems. We looked at how data generation has changed over time. We looked at how Splunk has been used in organizations to solve problems. We also reviewed the key components of Splunk – forwarders, indexers, and search heads. We learned that forwarders send data to the indexers, which index the data. Users use Splunk search heads to create search queries in SPL. These search heads create knowledge bundles that they send to the indexers. The indexers search their indexes for data that match the queries. They return the results to the search heads. These components work together to give powerful results.

Finally, we introduced our BOTS dataset v1 dataset, which was generated for the Splunk BOTS competition and is a rich dataset for this exercise. We will use examples from this dataset throughout the rest of this book.

We will deploy our Splunk environment in Chapter 2, Setting Up the Splunk Environment, which will consist of a search head, an indexer, a deployment server, and three forwarders.

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Key benefits

  • Be well-versed with the Splunk 9. x architecture, installation, onboarding, and indexing data features
  • Create advanced visualizations using the Splunk search processing language
  • Explore advanced Splunk administration techniques, including clustering, data modeling, and container management

Description

Splunk 9 improves on the existing Splunk tool to include important features such as federated search, observability, performance improvements, and dashboarding. This book helps you to make the best use of the impressive and new features to prepare a Splunk installation that can be employed in the data analysis process. Starting with an introduction to the different Splunk components, such as indexers, search heads, and forwarders, this Splunk book takes you through the step-by-step installation and configuration instructions for basic Splunk components using Amazon Web Services (AWS) instances. You’ll import the BOTS v1 dataset into a search head and begin exploring data using the Splunk Search Processing Language (SPL), covering various types of Splunk commands, lookups, and macros. After that, you’ll create tables, charts, and dashboards using Splunk’s new Dashboard Studio, and then advance to work with clustering, container management, data models, federated search, bucket merging, and more. By the end of the book, you’ll not only have learned everything about the latest features of Splunk 9 but also have a solid understanding of the performance tuning techniques in the latest version.

Who is this book for?

The book is for data analysts, Splunk users, and administrators who want to become well-versed in the data analytics services offered by Splunk 9. You need to have a basic understanding of Splunk fundamentals to get the most out of this book.

What you will learn

  • Install and configure the Splunk 9 environment
  • Create advanced dashboards using the flexible layout options in Dashboard Studio
  • Understand the Splunk licensing models
  • Create tables and make use of the various types of charts available in Splunk 9.x
  • Explore the new configuration management features
  • Implement the performance improvements introduced in Splunk 9.x
  • Integrate Splunk with Kubernetes for optimizing CI/CD management
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Table of Contents

17 Chapters
Part 1: Getting Started with Splunk Chevron down icon Chevron up icon
Chapter 1: Introduction to Splunk and its Core Components Chevron down icon Chevron up icon
Chapter 2: Setting Up the Splunk Environment Chevron down icon Chevron up icon
Chapter 3: Onboarding and Normalizing Data Chevron down icon Chevron up icon
Part 2: Visualizing Data with Splunk Chevron down icon Chevron up icon
Chapter 4: Introduction to SPL Chevron down icon Chevron up icon
Chapter 5: Reporting Commands, Lookups, and Macros Chevron down icon Chevron up icon
Chapter 6: Creating Tables and Charts Using SPL Chevron down icon Chevron up icon
Chapter 7: Creating Dynamic Dashboards Chevron down icon Chevron up icon
Part 3: Advanced Topics in Splunk Chevron down icon Chevron up icon
Chapter 8: Licensing, Indexing, and Buckets Chevron down icon Chevron up icon
Chapter 9: Clustering and Advanced Administration Chevron down icon Chevron up icon
Chapter 10: Data Models, Acceleration, and Other Ways to Improve Performance Chevron down icon Chevron up icon
Chapter 11: Multisite Splunk Deployments and Federated Search Chevron down icon Chevron up icon
Chapter 12: Container Management Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

Customer reviews

Rating distribution
Full star icon Full star icon Full star icon Full star icon Full star icon 5
(5 Ratings)
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4 star 0%
3 star 0%
2 star 0%
1 star 0%
Mark Jan 22, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This is an amazing book. The author does an exceptional job at explaining all aspects of Splunk as the author is clearly an expert in all things Splunk. Definitely look forward to reading more books from this author.
Subscriber review Packt
Rajesh Guntupalli Feb 10, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Its an amazing book and helpful for aspiring Splunk Developers and Data Analysts or anyone getting started with Splunk.As is covers all the parts, which restrict the book from going into depth of the topics.
Amazon Verified review Amazon
Amazon Customer Feb 03, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I loved the simple to understand yet detailed explanation given for each topic. The book feels organized in a way to encourage participation and understanding. For me it helped to build on existing knowledge regardless of which chapter I was on. It's a very nice addition to my splunk reference collection and easily in the top 3! I give it 5 of 5 stars and will be following the author for more.
Amazon Verified review Amazon
Dra6onfire Feb 09, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Nadine Shillingford is clearly an expert in this field. This book both demonstrates and shares with the reader an effective knowledge of the tools and configuration requirements to get the most out of your efforts. Whether you are new to Splunk or have spent some time in the field, this book is worth a read.
Amazon Verified review Amazon
Chikaod Anyikire May 16, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
The book provides great instructions and examples that are easy to follow. It is currently my go-to guide when I am struggling with a problem.
Amazon Verified review Amazon
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Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela