Chapter 11: Mock Exam: Core 2 (220-1102)

1. The correct answer is B. This is a reasonable first step for addressing a suspected malware infection. Antivirus apps can scan the device for malware and potentially remove it. However, it’s important to use a reputable antivirus app and keep the device disconnected from the internet until the scan is complete to prevent further infection. Option A: This option is a drastic measure and should only be considered as a last resort. It will erase all data on the phone, including apps, settings, and personal data. It’s not the most appropriate first step for malware removal. Option C: While disconnecting the smartphone from the internet can prevent further malware downloads or communication with command-and-control servers, it doesn’t address the existing malware infection. This step should be combined with other actions, such as running a malware scan. Option D: Keeping the operating system and apps up to date is essential...