Understanding people’s states of mind

In the previous section, we discussed two main movements in transformation: technology-driven acceleration and community deceleration or inhibition. Simply put, technology is developing faster than the community is accepting and capable of adopting new technology. Often, this is explained by the fear of that new technology, but that’s rarely true. The issue is that people are not trained to use the technology properly or they are not convinced of the added value. This is probably the main reason developers have a poor understanding of the real needs. The latter is typically fed by perception. Misperception or myths lead to inhibition, especially since one of the characteristics of societies is solidarity and protecting other people. Myths are widely spread and often rigidly fixed, reinforcing inhibition. Only some disruption will break this force. This force is called understanding customer needs. With this force, DevOps can create...