Part 3: End User Testing, Communication, Training, and Support

In this last part, you will learn the final phases of project activities that are centered around end users’ involvement with user acceptance testing, well-curated communication, and impactful and tailored training. You will also learn how to plan and execute production support activities so that users can use the newly implemented system functionality effectively and efficiently. We will explore various methods, tools, techniques, and real-life scenarios that you can use during your project phases, which will help you deliver exceptional system usability and user adoption.

This is where the rubber meets the road, and we are at the most critical phase where all the hard work pays off. If correctly managed, you will be in a better position to address these challenges.

We will address some of the key challenges faced during this phase:

• Insufficient testing by a few random available team members testing...