Capturing Value from your Implementation

Now that you know what traps to avoid when it comes to value realization, it’s time to highlight how and where ServiceNow can bring value to the organization.

We will look at how and where ServiceNow can help your organization capture value across the following themes:

• Lowering the process cycle time
• Optimizing asset utilization
• Automating repetitive tasks
• Improving customer experience

You will see as we elaborate on the various platform strategies used to achieve these outcomes that there are often various degrees of value realization that can be achieved depending on the scope and scale of the transformation. For some areas, the growth in value realization can be directly proportional to the investment, whereas others follow a more discrete pattern: investments provide little business returns until hitting a critical threshold upon which significant value is unlocked.

For each theme, we will summarize...