Chapter 29. Getting Things Done with Tasks

The first few chapters focused heavily on the underpinnings of the ServiceNow platform: how data is stored, manipulated, processed, and displayed. With these tools, you can create almost any forms-based application. But building from the foundations up each time would be time consuming and repetitive. To help with this, the ServiceNow platform provides baseline functionality that allows you to concentrate on the parts that matter.

If business rules, tables, Client Scripts, and fields are the foundations of ServiceNow, the Task table, approvals, and the service catalog are the readymade lintels, elevator shafts, and staircases-the essential, tried and tested components that make up the bulk of the building.

This chapter looks at the standard components behind many applications:

• The Task table is probably the most frequently used and important table in a ServiceNow instance. The functionality it provides is explored in this chapter, and several gotchas...