Service Cloud request limits and allocations

Now that we’ve explored the capabilities, data model, and integrations of Service Cloud as part of a larger B2C solution, we need to consider its limitations to avoid designing a solution that will not scale or run afoul of licensing constraints. The origin of the Lightning Platform, as discussed in Chapter 1, De-mystifying Salesforce, Customer 360, and Digital 360, is as a CRM supporting sales teams. As such, it was not designed to handle extremely high-volume use cases. Salesforce also resides on a multi-tenant architecture, which means your org is sharing resources with the orgs of other businesses, and Salesforce has limitations in place to prevent one customer from monopolizing those resources.

There’s a world of difference between thousands of sales team members logging into Salesforce to manage their Accounts, Contacts, Leads, and Opportunities and handling 10k orders per hour as B2C Commerce does or sending millions of...