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Salesforce Advanced Administrator Certification Guide

You're reading from   Salesforce Advanced Administrator Certification Guide Become a Certified Advanced Salesforce Administrator with this exam guide

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Product type Paperback
Published in Nov 2019
Publisher Packt
ISBN-13 9781838643898
Length 672 pages
Edition 1st Edition
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Author (1):
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Enrico Murru Enrico Murru
Author Profile Icon Enrico Murru
Enrico Murru
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Table of Contents (27) Chapters Close

Preface 1. Section 1: Security, Access, and Organization Management FREE CHAPTER
2. Secure Data Access 3. Auditing and Monitoring 4. Change Management 5. Section 2: Data Model Management
6. Extending Custom Objects 7. Section 3: Sales and Service Cloud Applications
8. Support Sales Strategies with Sales Cloud Features 9. Service Cloud Applications 10. Section 4: Data and Content Management
11. Improving Data Quality with Duplicate Management 12. Salesforce CRM Content Management 13. Section 5: Reports and Dashboards
14. Mastering Reports 15. Visualizing Key Metrics with Dashboards 16. Section 6: Process Automation
17. Automation with Workflows 18. Automating Record Approval with Approval Processes 19. Lightning Process Builder 20. Lightning Flows 21. The Coding Approach 22. Section 7: Taking Your Certification Exam
23. Tips and Tricks for Passing Your Exam 24. Mock Test A and B 25. Assessments 26. Other Books You May Enjoy

Predicting deals with forecasts

A forecast is a prediction of the expected sales revenue of all the deals involved in a defined time frame. They are important for sales managers and, more generally, for the company's business people because they allow proper sales strategy planning.

Opportunities are the core source of data for forecasts because their amounts and quantities roll up over time, depending on their stages and other key data (such as close date, owner, products, and territory). Do you remember the Probability and Forecast Category fields on the Opportunity object? They are used in forecasts to segment and group opportunity data (no surprise that a 10% probability opportunity has a smaller impact on forecasts than a 90% probability one).

Change forecast categories values from Setup | Object Manager | Opportunity | Fields & Relations | Forecast Category to align...

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