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Robotic Process Automation Projects

You're reading from   Robotic Process Automation Projects Build real-world RPA solutions using UiPath and Automation Anywhere

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Product type Paperback
Published in May 2020
Publisher Packt
ISBN-13 9781839217357
Length 388 pages
Edition 1st Edition
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Authors (3):
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Ivan Loncar Ivan Loncar
Author Profile Icon Ivan Loncar
Ivan Loncar
Arun Kumar Asokan Arun Kumar Asokan
Author Profile Icon Arun Kumar Asokan
Arun Kumar Asokan
Nandan Mullakara Nandan Mullakara
Author Profile Icon Nandan Mullakara
Nandan Mullakara
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Table of Contents (14) Chapters Close

Preface 1. Getting Started with Robotic Process Automation 2. Help Desk Ticket Generation FREE CHAPTER 3. CRM Automation 4. Moderating Social Media Using AI 5. Purchase Order Processing with UiPath ReFramework 6. Completing an RPA Challenge 7. Sales Order Processing 8. ERP User Administration 9. Employee Emergency Notifications 10. Using AI and RPA for Invoice Processing 11. Other Books You May Enjoy Appendix A and B for UiPath 1. Appendix: Looking Forward and Next Steps

CRM preparation

As shown in the preceding diagram, we will be updating the customer information in the Apptivo CRM application. So, let's add a few customers so that we can update their information: 

  1. Log into Apptivo (apptivo.com). If this is your first time on the site, please sign up using the appropriate option.
  2. Once you've logged in, go to the CRM menu option and select Customers.
  3. Within the CUSTOMERS tab, use the Create option to create our customers, as shown in the following screenshot:

For now, we will only enter the names of the customers. We will update their information from a lookup site. 

Let's add three customers called Amazon, Salesforce, and Uber. You can play around with other companies as well, but I suggest that you stick to these company names so that it's easier for you to step through the project creation process. It is important to have customer names that exist on our lookup site, that is, Crunchbase.com.

Please ensure...
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