Reporting, managing, and resolving issues using Microsoft Teams
The Issue reporting app is a sample app built into the Microsoft Power Platform. This app allows individuals to report, view, and resolve issues. The Issue reporting app is comprised of two tabs once added to the team. One tab is to report issues, and the other tab is to manage issues. The Issue reporting tab is used by frontline workers or end users to report issues and the Manage issues tab is used by managers to create templates, modify the reported issues, assign the issues to individuals for resolution, modify the SLAs, and much more. This app works along with the Tasks by Planner and To Do app. The tasks app is used for assigning tasks and gathers information from the "To Do" list of the individual's Outlook.
Let's walk through the process of installing and using the Issue reporting app in a Teams channel. Adding this app is similar to adding the Employee ideas app, which was discussed in the...
