Introduction
Simulation is an important function in Business Process Management, as it answers some of the important questions specific to process usage, such as the following:
How much the process will cost the business
Predicting Business Process behavior
Checking if the process output meets the process objectives
Identifying bottlenecks, if any
Effect of changes on an existing process design
Simulation can be performed before implementation, but here we will be using simulation after implementation. You can perform simulation anytime before or after implementation, however it should always be before you go live with your process. Readers can perform simulation before implementation with the methods given in this chapter. However, while reading through this section, they will understand why simulation is used for analysis after implementation.
Process Modeling focuses on getting the process right before implementation. Many use simulation before implementation because they think that direct...
