A methodology for troubleshooting

I like to divide issues into one of two categories:

• Errors, such as, "I expect outcome 'A' but am receiving outcome 'B'."
• New functionality, such as, "It would be great if the system could ..."

Troubleshooting errors

Here are some tips to use when troubleshooting errors:

1. Test to see whether the issue is unique to this user by logging in as a different user with the same role. If the second user does not receive the error, it was likely caused by the user's profile.
2. Test to see whether the issue is unique to this role. Try to access that feature in the administrator role. If the Administrator can access the feature, it's possible...