Introduction
In this chapter, Service Manager administrators are shown how to build the CMDB, with various options ranging from a manual approach, right through to automating the importing of information from external systems.
A Configuration Management Database (CMDB) is a store of information related to all the components of information systems used in an organization's IT environment. It contains the details of the Configuration Items (CI) within the IT infrastructure. CI can be types of components such as software, hardware, users, and clouds, and they are typically stored in the CMDB with their important attributes and relationships between other CIs.
Service Manager has the ability to create CIs through the following methods:
- Manual creation
- Importing from CSV
- Connection to Active Directory
- Connection to Configuration Manager
- Connection to Operations Manager
- Connection to Virtual Machine Manager
- Connection to Orchestrator
