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Microsoft 365 Administrator MS-102 Exam Guide
Microsoft 365 Administrator MS-102 Exam Guide

Microsoft 365 Administrator MS-102 Exam Guide: Master the Microsoft 365 Identity and Security Platform and confidently pass the MS-102 exam

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Microsoft 365 Administrator MS-102 Exam Guide

Managing Users and Groups

As you’ll see throughout this book, identity is the foundation of Azure AD (now Microsoft Entra ID). Without it, people wouldn’t be able to access services and features, store content, or work with their teams. Azure identity covers a broad range of objects, including cloud-only accounts, synchronized accounts, and external accounts (as well as groups, devices, and contacts).

Each of these types of objects has a purpose and one is generally more suited to a particular business case than another.

In this chapter, you’re going to look at the following topics as they relate to the MS-102 exam objectives:

  • Creating and managing users
  • Creating and managing guest users
  • Creating and managing contacts
  • Creating and managing groups
  • Managing and monitoring Microsoft 365 license allocations
  • Performing bulk user management

By the end of this chapter, you should be comfortable articulating the differences between...

Creating and Managing Users

Creating and managing users is central to administrating an information system—whether that system is an application on a small network, an enterprise-scale directory, or a cloud service hosted by a SaaS provider. In any instance, identities are used by people, applications, and devices to authenticate and perform activities.

In the context of Azure AD, there are three core types of identity:

  • Cloud-based users
  • Synchronized users
  • Guest users

When planning out identity scenarios, it’s important to understand the benefits, features, drawbacks, and capabilities associated with each type of identity and authentication scheme—including ease of provisioning, integration with existing directory or security products, requirements for on-premises infrastructure, and network availability.

In this section, you’ll learn about managing each of these user types.

Creating and Managing Cloud Users

From an Azure...

Creating and Managing Contacts

If you’re familiar with using an email application such as Outlook, you’re probably familiar with the concept of a contact. A contact in Azure AD or Exchange Online is used for the same purpose—to provide a stored entry in the organization’s address book that can be used as an email recipient. A contact object can be used to reference any mail-enabled recipient—whether it’s an individual’s personal email account, an individual at an organization, a distribution or mailing list, or some sort of shared recipient.

Unlike users, contact objects are not security principals—that is, they have no login identity or password connected to them. Contact objects, however, can be made members of the distribution lists.

Contact objects can be created in either the Microsoft 365 admin center or the Exchange admin center.

Microsoft 365 Admin Center

The Microsoft 365 admin center provides a streamlined...

Creating and Managing Groups

Groups are directory objects used to perform operations, grant rights or permissions, or communicate with one or more users collectively. In Azure Active Directory, there are several kinds of groups:

  • Security groups – This type of group is typically used for granting permissions to resources, either on-premises or in Azure AD.
  • Distribution lists or distribution groups – These groups are usually used for sending emails to multiple recipients, though they can also sometimes be used to restrict the scope of rules or for filtering purposes in Azure AD, SharePoint Online, and Exchange Online.
  • Microsoft 365 groups – Formerly called modern groups (and sometimes still referred to as unified groups), this is an all-purpose group type that can be used as a security group for assigning permissions to resources or a distribution group for handling email. Microsoft 365 groups are special objects that are connected to SharePoint Online...

Managing and Monitoring Microsoft 365 License Allocations

If identity is the foundation for security in the Microsoft 365 platform, licensing is the entitlement engine that is used to grant identities access to the tools and applications.

Every Microsoft 365 service is tied to a license—whether that’s individual product licenses for Exchange Online or SharePoint Online or bundled offerings such as Microsoft 365 G3 that include multiple services.

In Microsoft terminology, there are a number of key terms to be aware of:

  • Licensing plans: In broad terms, a licensing plan is any purchased licensing item. For example, standalone Exchange Online P2 and Microsoft 365 E3 are both examples of licensing plans.
  • Services: Also known as service plans, these are the individual services that exist inside of a licensing plan. For example, Exchange Online P2 has a single Exchange Online P2 service plan, while Microsoft 365 E3 has an Exchange Online service plan, a Microsoft...

Performing Bulk User Management

While many organizations will deploy a hybrid identity solution and manage accounts on-premises, you may face scenarios where you need to manage cloud identities or guests in bulk (such as when creating bulk guest user invitations or during a tenant-to-tenant migration procedure).

These operations can be performed in several ways, including through the Microsoft 365 admin center, the Azure AD portal, and various PowerShell commands.

Microsoft 365 Admin Center

The Microsoft 365 admin center allows you to perform bulk user additions, either interactively or by uploading a specially-formatted CSV.

To begin the process, select Add multiple users on the Active users page of the Microsoft 365 admin center, as shown in Figure 2.32:

Figure 2.32 – Active users page

Figure 2.32 – Active users page

On the Add multiple users flyout, you can choose to either enter basic details interactively (up to 249 users) or you can download a CSV template with...

Summary

In this chapter, you learned some of the basics of administering objects on the Microsoft 365 platform, whether those objects were on-premises or cloud only. Managing identity is a large part of the Microsoft 365 administration experience, so it’s important to have a firm grasp on the variety of tools and methods for provisioning, licensing, and updating objects.

In the next chapter, you’ll learn how to manage roles in Microsoft 365.

Exam Readiness Drill - Chapter Review Questions

Benchmark Score: 75%

Apart from a solid understanding of key concepts, being able to think quickly under time pressure is a skill that will help you ace your certification exam. That’s why, working on these skills early on in your learning journey is key.

Chapter review questions are designed to improve your test-taking skills progressively with each chapter you learn and review your understanding of key concepts in the chapter at the same time. You’ll find these at the end of each chapter.

Before You Proceed

You need to unlock these resources before you start using them. Unlocking takes less than 10 minutes, can be done from any device, and needs to be done only once. Head over to the start of Chapter 7, Managing Security Reports and Alerts by Using the Microsoft 365 Defender Portal in this book for instructions on how to unlock them.

To open the Chapter Review Questions for this chapter, click the following...

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Key benefits

  • Navigate exam topics easily with well-structured and informative content
  • Access online practice tools to enhance exam readiness
  • Boost exam confidence through expert tips and real-world insights
  • Purchase of the book unlocks access to web-based exam prep resources like mock exams, flashcards, exam tips, and a free eBook PDF

Description

The MS-102: Microsoft 365 Administrator Exam Guide is meticulously crafted to empower readers with practical insights, starting with the essentials of provisioning a Microsoft 365 tenant, configuring identity synchronization and secure access, and deploying key Microsoft 365 Defender components. The book's purpose is clear—to guide professionals through the complexities of the MS-102 exam, ensuring not just exam success but mastery of the subject matter. This comprehensive exam guide comes with lifetime access to supplementary resources on an online platform, including flashcards, mock exams, and exam tips from experts. With unlimited access to the website, you'll have the flexibility to practice as many times as you desire, maximizing your exam readiness. As you progress through each chapter, the book unveils the layers of Microsoft 365 workloads, equipping you with the skills to manage role-based administration, deploy identity synchronization using Entra ID Connect, implement modern authentication methods, manage secure access through Conditional Access policies, and analyze security threats using Microsoft 365 Defender. By the end of this book, you'll have the proficiency to implement data loss prevention, configure information and data protection features, and approach the MS-102 exam with confidence.

Who is this book for?

If you’re looking to validate your skills in planning, deploying, and managing Microsoft 365 identity and security workloads, this book is for you. Ideal for IT professionals seeking the MS-102 certification, this book ensures success with clear guidance, practical insights, and hands-on exercises. Although not a pre-requisite, prior knowledge of configuring DNS records, experience of administering a Microsoft 365 tenant, and a high-level understanding of information protection concepts will be beneficial.

What you will learn

  • Implement and manage Microsoft 365 tenants
  • Administer users, groups, and contacts in Entra ID
  • Configure and manage roles across Microsoft 365 services
  • Troubleshoot identity synchronization issues
  • Deploy modern authentication methods to enhance security
  • Analyze and respond to security incidents using Microsoft 365 Defender
  • Implement retention policies and sensitivity labels
  • Establish data loss prevention for enhanced information protection
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Table of Contents

12 Chapters
Chapter 1: Implementing and Managing a Microsoft 365 Tenant Chevron down icon Chevron up icon
Chapter 2: Managing Users and Groups Chevron down icon Chevron up icon
Chapter 3: Managing Roles in Microsoft 365 Chevron down icon Chevron up icon
Chapter 4: Implementing and Managing Identity Synchronization with Azure AD Chevron down icon Chevron up icon
Chapter 5: Implementing and Managing Authentication Chevron down icon Chevron up icon
Chapter 6: Implementing and Managing Secure Access Chevron down icon Chevron up icon
Chapter 7: Managing Security Reports and Alerts by Using the Microsoft 365 Defender Portal Chevron down icon Chevron up icon
Chapter 8: Implementing and Managing Email and Collaboration Protection by Using Microsoft Defender for Office 365 Chevron down icon Chevron up icon
Chapter 9: Implementing and Managing Endpoint Protection by Using Microsoft Defender for Endpoint Chevron down icon Chevron up icon
Chapter 10: Implementing Microsoft Purview Information Protection and Data Lifecycle Management Chevron down icon Chevron up icon
Chapter 11: Implementing Microsoft Purview data loss prevention (DLP) Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

Customer reviews

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Full star icon Full star icon Full star icon Full star icon Half star icon 4.9
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Andrew Mar 07, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great stuff and it is Enhancing my learning of M365 for an Admin Role
Subscriber review Packt
N/A Jan 29, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Feefo Verified review Feefo
SD. Jan 29, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Having taken other MS exams using the vendor study guides and finding them sometimes hard going or lacking in certain areas, I can safely say that the MS102 book surpasses my expectations! The book is well thought out and follows the exam syllabus in a logical and easy to follow manner. It is written fantastically, provides exam tips, practice resources and exam drills to ensure that you understand the topics and not just memorizing the content, which will help pass the exam.There is a lot of content, but it is a higher level certification from MS, and this book along with a 365 dev tenant will be all you need to pass the exam, and fully get to grips with the daily admin tasks in a production environment.And remember, its Entra ID not Azure :)
Amazon Verified review Amazon
A. Prout Feb 05, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book gives up to date information on MS102. SO far, I am a few chapters deeps and looking forward to Defender and Purview sections. The explanations are solid and gives really good examples and visuals for things in the portal. Recommend this book highly, also it comes with the online version which I use, and the practice resources are very good, and end of chapter quizzes are always welcome.
Amazon Verified review Amazon
bradley wyatt Mar 29, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I read this and then took the MS-102 Exam. A lot of the items discussed in the guide were on the exam. This book Is up to date as of 2024 and is nicely paced and laid out.
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