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Mastering JIRA 7

You're reading from Mastering JIRA 7 Become an expert at using JIRA 7 through this one-stop guide!

Product type Paperback

Published in Oct 2016

Publisher Packt

ISBN-13 9781786466860

Length 450 pages

Edition 2nd Edition

Languages

Java

Tools

JIRA

Concepts

Project Management

Author (1):

Ravi Sagar

View More author details

Table of Contents (19) Chapters

Preface

1. Planning Your JIRA Installation

2. Searching in JIRA FREE CHAPTER

3. Reporting – Using Charts to Visualize the Data

4. Customizing JIRA for Test Management

5. Understanding Zephyr and its Features

6. Sample Implementation of Use Cases

7. User Management, Groups, and Project Roles

8. Configuring JIRA User Directories to Connect with LDAP, Crowd, and JIRA User Server

9. JIRA Add-On Development and Leveraging the REST API

10. Importing and Exporting Data in JIRA and Migrating Configuration

11. Working with Agile Boards in JIRA Software

12. JIRA Administration with ScriptRunner and the CLI Add-on

13. Database Access

14. Customizing Look, Feel, and Behavior

15. Implementing JIRA Service Desk

16. Integrating JIRA with Common Atlassian Applications and Other Tools

17. JIRA Best Practices

18. Troubleshooting JIRA

Chapter 15. Implementing JIRA Service Desk

In this chapter, we will learn how to implement a JIRA Service Desk application for taking care of IT help desks and support requests that is not only easy to use, but comes with the preconfigured features of a ticketing system out of the box. All the support tickets are tracked using a JIRA project, but, it comes with a customer portal that makes it really easy to raise requests. Also, JIRA Service Desk can be integrated with Confluence and users can easily search for related issues while raising new tickets.

In this chapter, we will cover the following:

Product overview—JIRA Service Desk?
Installing JIRA Service Desk

The rest of the chapter is locked

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Authors (1)

Ravi Sagar

Ravi Sagar

Ravi Sagar is an Atlassian Consultant and Drupal expert with several years' experience in web development and business analysis. He has worked extensively at implementing and customizing big Jira instances for project tracking, test management, support tickets, and Agile tracking. Ravi founded Sparxsys Solutions Pvt. Ltd. (www.sparxsys.com) in 2010. This company provides consultancy and training services on Atlassian tools and Drupal. He has a keen interest in building accessible websites adhering to WCAG guidelines. Ravi's areas of interest include project management and Agile methodologies. Along with this, he has also authored several books for Packt. They are: • Mastering JIRA 7 - Second Edition • Mastering JIRA. • Your Definitive Guide To Building a Fantastic Blog in Drupa His certifications also include: • Atlassian Certified Professional Jira Administrator. • Atlassian Certified in Agile Development with Jira Software. In his free time, he loves blogging on his website at http://www.ravisagar.in, where he writes regularly about topics such as DevOps and programming. You can connect with him at http://www.linkedin.com/in/ravisagar or e-mail him at ravi@sparxsys.com.

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