In this chapter, we covered how to break down silos within your organization. Practices for defining and measuring the success of your product among its users were introduced. Chaos testing and fault injection patterns were introduced as patterns that should be part of product operations. Taking advantage of systematic failures will allow you to identify opportunities to automate repetitive, non-value additive efforts. Combining these processes will help you to deliver a product with high availability and ensure that, in the case of a disaster, you have practiced your recovery methods.
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