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Force.com Enterprise Architecture

You're reading from   Force.com Enterprise Architecture Blend industry best practices to architect and deliver packaged Force.com applications that cater to enterprise business needs

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Product type Paperback
Published in Sep 2014
Publisher
ISBN-13 9781782172994
Length 402 pages
Edition 1st Edition
Languages
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Author (1):
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Andrew Fawcett Andrew Fawcett
Author Profile Icon Andrew Fawcett
Andrew Fawcett
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Toc

Table of Contents (13) Chapters Close

Preface 1. Building, Publishing, and Supporting Your Application FREE CHAPTER 2. Leveraging Platform Features 3. Application Storage 4. Apex Execution and Separation of Concerns 5. Application Service Layer 6. Application Domain Layer 7. Application Selector Layer 8. User Interface 9. Providing Integration and Extensibility 10. Asynchronous Processing and Big Data Volumes 11. Source Control and Continuous Integration Index

Providing support

Once your package has completed the security review, additional functionality for supporting your customers is enabled. Specifically, this includes the ability to log in securely (without exchanging passwords) to their environments and debug your application. When logged in this way, you can see everything the user sees in addition to extended Debug Logs that contain the same level of detail as they would in a developer org.

First, your customer enables access via the Grant Account Login page. This time however, your organization (note that this is the Company Name as defined in the packaging org under Company Profile) will be listed as one of those available in addition to Salesforce Support. The following screenshot shows the Grant Account Login page:

Providing support

Next, you log in to your LMO and navigate to the Subscribers tab as described. Open Subscriber Overview for the customer, and you should now see the link to Login as that user. From this point on, you can follow the steps given to you by your customer and utilize the standard Debug Log and Developer Console tools to capture the debug information you need. The following screenshot shows a user who has been granted login access via your package to their org:

Providing support

Tip

This mode of access also permits you to see protected custom settings if you have included any of those in your package. If you have not encountered these before, it's well worth researching them as they provide an ideal way to enable and disable debug, diagnostic, or advanced configurations that you don't want your customers to normally see.

You have been reading a chapter from
Force.com Enterprise Architecture
Published in: Sep 2014
Publisher:
ISBN-13: 9781782172994
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