You're reading from Customizing Microsoft Teams Build custom apps and extensions for your business using Power Platform and Dataverse in Microsoft Teams

Product type Paperback

Published in Apr 2023

Publisher Packt

ISBN-13 9781801075381

Length 290 pages

Edition 1st Edition

Languages

PowerShell

Tools

Microsoft Teams

Concepts

Real Time Communication

Author (1):

Gopi Kondameda

View More author details

Table of Contents (16) Chapters

Preface

1. Part 1: Microsoft Teams Customization Exploring the Architecture and Components

2. Chapter 1: Introducing Microsoft Teams Apps FREE CHAPTER

3. Chapter 2: Microsoft Teams Apps and Bots

4. Part 2: Microsoft Teams Customization with Tools and Techniques

5. Chapter 3: Microsoft Graph API

6. Chapter 4: Microsoft Teams PowerShell

7. Chapter 5: Microsoft Teams Customization Using the SharePoint Framework (SPFx)

8. Chapter 6: Microsoft Teams Authentication

9. Part 3: Microsoft Teams Customization with Low-Code and No-Code

10. Chapter 7: Microsoft Dataverse for Teams

11. Chapter 8: Microsoft Teams App Templates

12. Chapter 9: Microsoft Viva

13. Chapter 10: Microsoft Teams Third-Party Apps

14. Index

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Utilizing bots

A bot is a type of Teams app that facilitates user conversation with text, cards, or speech. It could be a simple Q&A or a more complex feature that is tailored to the specific services being offered.

Bots are also called chatbots or conversational bots. Conversational bots will have users interact with your web service through text, interactive cards, and task modules. In the end, a bot is just a REST endpoint.

We have an SDK that helps us build the conversational model for a bot and powerful AI tools such as Language Understanding (LUIS) to help power our bot. LUIS is cloud-based conversational AI that applies intelligence to predict the flow of conversation with a user and meet what they are asking for.

A significant advantage of these bots is that you can publish your bot to several different channels that help connect your bot to users.