How to plan a telephone interview

We have already discussed at great length how acting without planning makes the path to success difficult. Creating a rational plan eliminates system failures. Fleming's concept of Total Quality Management (TQM) teaches us that planning on macro as well as micro levels is crucial to make a business robust in the face of any individual shortcomings.

Macro-planning provides us with perspective and goals. It establishes the underlined purpose behind what we intend to do. Micro-planning highlights the resources and plan of action needed for its execution.

Macro-planning

Since a telephone interview is a very thorny process, it is a necessity for macro-planning to define its goals and purpose. We have already seen how a mishandled telephone interview can lead to irrecoverable losses. While macro-planning, a recruiter must recognize the process in light of three progressive stages.

Note

Action Point

Look at the interviewer's planning form given as follows. Consider...