- Troubleshooting
- Open questioning
- Interpersonal skills
- Identify the problem
- Recreate the problem
- Back up the entire hard disk
- Entertainment software
- Main memory, System case, Cooling system, Graphics card
- All of the above (Corrupted system files, Improperly installed software, Malware attacks)
- All of the above (Develop a test plan, Involve the user, Document the results)





















































