Summary

So, through any method, we can start to understand user needs. The survey and interview processes are related but very different. Along with log analysis, this is a good start. You might realize, as we all have to at some point, that there is more work than time. So, how does a team decide what to do first? It seems apparent to do the most important things first, but that is only sometimes the case. And there is some math behind that to help you believe it. In Chapter 4, Scoring Stories we will explore how to prioritize research and customer needs (user needs). This method works on any list of activities, projects, tasks, upgrades, patches, or new features. I suspect that to build an effective ChatGPT solution, you will likely focus on creating or curating content to include in the model. What should you do first? This is where Users Need Scoring and the concept of Weighted Shortest Job First (WSJF), an Agile method, comes to good use. We need to take all this great information...