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User Experience Mapping

You're reading from  User Experience Mapping

Product type Book
Published in May 2017
Publisher Packt
ISBN-13 9781787123502
Pages 352 pages
Edition 1st Edition
Languages
Author (1):
Peter W. Szabo Peter W. Szabo
Profile icon Peter W. Szabo
Toc

Table of Contents (20) Chapters close

Title Page
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Dedication
Preface
1. How Will UX Mapping Change Your (Users) Life? 2. User Story Map - Requirements by Collaboration and Sticky Notes 3. Journey Map - Understand Your Users 4. Wireflows - Plan Your Product 5. Remote and Lab Tests for Map Creation 6. Solution Mapping Based on User Insights 7. Mental Model Map - A Diagram of the Perceived Reality 8. Behavioral Change Map - The Action Plan of Persuasion 9. The 4D UX Map - Putting It All Together 10. Ecosystem Maps - A Holistic Overview 11. Kaizen Mapping - UX Maps in Agile Product Management 12. References

The scenario


After deciding to run unmoderated remote tests, you need to come up with a testing scenario. How does the adventure of your user starts? Have you ever played a great role playing or adventure game? Something like Dungeons & Dragons with a few friends on a tabletop or Mass Effect: Andromeda on your computer or console. Think of Eye of the Beholder, Grim Fandango, Quest For Glory, or Baldur's Gate. What's your favorite? You might remember those because of the great story. They created a truly epic adventure, with a great scenario at its core.

Note

The scenario helps users imagine themselves in the tested situation. It is fundamental to obtain information that’s relevant, natural, and in the moment. 

Contrary to a book or a game, to set the scenario for a test you have a couple of sentences, ideally one. If you write a short story before the test, most people would not read it. Also, contrary to most games and books, you should anchor the scenario in the user's life. Imagine,...

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