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User Experience Mapping

You're reading from User Experience Mapping

Product type Book

Published in May 2017

Publisher Packt

ISBN-13 9781787123502

Pages 352 pages

Edition 1st Edition

Languages

Concepts

User Experience

Author (1):

Peter W. Szabo

Table of Contents (20) Chapters

Title Page

Credits

About the Author

About the Reviewer

www.PacktPub.com

Customer Feedback

Dedication

Preface

1. How Will UX Mapping Change Your (Users) Life?

2. User Story Map - Requirements by Collaboration and Sticky Notes

3. Journey Map - Understand Your Users

4. Wireflows - Plan Your Product

5. Remote and Lab Tests for Map Creation

6. Solution Mapping Based on User Insights

7. Mental Model Map - A Diagram of the Perceived Reality

8. Behavioral Change Map - The Action Plan of Persuasion

9. The 4D UX Map - Putting It All Together

10. Ecosystem Maps - A Holistic Overview

11. Kaizen Mapping - UX Maps in Agile Product Management

12. References

Just tell the story

Later in this chapter, we will discuss the basic conventions and formats of user story mapping, but first, let's discuss user story mapping without the burdens of using format constraints.

In Chapter 1, How will UX Mapping Change Your (Users) Life?, we saw that drawing a map, any map, will lead to solving the problem. In this one, we will focus on replacing document handovers by frequent discussions and collaboration.

Note

Enterprises tend to have some sort of formal approval process, usually with a sign-off. That's perfectly fine, and most of the time unavoidable. Just make sure that the sign-off happens after the mapping and story discussions. Ideally, right after the discussion, not days or weeks later.

There is a reason why product manager, UX experts, and all stakeholders love stories: they are humans. As such, we all have a natural tendency to love an emotionally satisfying tale. Most of our entertainment revolves around stories, and we want to hear good stories. A...

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Authors (1)

Peter W. Szabo

Peter W. Szabo is one of the world's leading user experience consultants, the principal of the farZenith.com agency. He is a frequent conference speaker, workshop host, and user centricity evangelist. His UX blog, Kaizen-UX.com, gained its popularity for UX management articles and novel user experience approach. He used to be a senior manager leading the UX team at the world's biggest online gambling corporation, Amaya Inc. (known for brands such as PokerStars, BetStars or FullTilt). As UX Director at WhatUsersDo (Europe's largest remote testing platform), he contributed to the widespread acceptance of remote research in the UX industry. Outside of the UX world, he is the proud father of Maya and Magor. He enjoys reading, writing, and playing games (not just computer ones). He is a cat person. Ok, that's an understatement, he is simply crazy for cats.

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