Leaving a message

OK, instead of hanging up the call when an agent doesn't answer, let's forward them to a company voice mailbox.

Getting Ready

The complete source code for this recipe can be found in the Chapter8/Recipe6/ folder.

How to do it...

We're going to set this up so that, if a caller can't reach an agent, or just generally wants to leave a message, they can do so by pressing 5.

1. Download the Twilio Helper Library from https://github.com/twilio/twilio-php/zipball/master and unzip it.

2. Upload the Services/ folder to your website.

3. Update config.php to your website and make sure the following variables are set:

   <?php
   $dbhost = '';//YOUR DATABASE HOST
   $dbname = '';//YOUR DATABASE NAME
   $dbuser = '';//YOUR DATABASE USER
   $dbpass = '';//YOUR DATABASE PASS
   
     $highrise_account = '';
     $highrise_apikey = '';
   
   
     $accountsid = '';//YOUR TWILIO ACCOUNT SID
     $authtoken = '';//YOUR TWILIO AUTH TOKEN
     $fromNumber = '';//	PHONE NUMBER CALLS WILL COME FROM
   
     $directory = array(
       '1'=> array(
   ...