Using your instances

ServiceNow provides at least two instances to every Enterprise customer. One is the production system that is used for live data and is used by requesters and fulfillers to do useful work. In the case of Gardiner Hotels, the production instance would manage guest reservations and maintenance issues. The other instances are sub-production. The software is identical to a production instance; it differs only with the resources that are allocated to it. Sub-production systems tend to be used only by system administrators and testers. Many more people use the production instance, so it needs extra hardware.

It is common for a customer to have three or more instances. The instance names are often the name of the company, and the sub-production instances are suffixed with their intended functions, which are typically a development environment and a testing environment. In the case of Gardiner Hotels, the instances may be called as follows:

• gardinerhotels.service-now.com is the...