Summary

In this chapter, you have made many considerations for how best to deliver your Salesforce project. You have considered what delivery methodology is most appropriate for your particular project and organization, and you have considered how you might phase your implementation by scope and geography to reduce the risk and increase the speed of delivery. Then, you were introduced to change management, the degrees of change management. You also learned how to identify the many stakeholders affected by change as a result of your Salesforce project, and how you should time your change management activities depending on your chosen delivery methodology. Finally, you envisioned your Salesforce CoE, your management and governance body to oversee your Salesforce program, and you learned how to create a Salesforce program roadmap.

Up until now, you have created a vision for your Salesforce project – the why – as well as the nature of it – the what – of your...