Further reading
Here are some resources for you to explore this topic further:
- https://www.businessofgovernment.org/sites/default/files/Viewpoints%20Dr%20Gwanhoo%20Lee.pdf—Managing Mission-Critical Government Software Projects: Lessons Learned from the Healthcare.gov Project by Dr. Gwanhoo Lee and Justin Brumer. An interesting look at the root causes of the healthcare.gov debacle.
- https://www.theatlantic.com/technology/archive/2015/07/the-secret-startup-saved-healthcare-gov-the-worst-website-in-america/397784/—A writeup of the efforts of the Tech Surge and MPL in particular.
- https://www.gao.gov/assets/gao-15-238.pdf—A report from the GAO describing the initial problems with the healthcare.gov launch and progress toward needed fixes.
- https://oig.hhs.gov/oei/reports/oei-06-14-00350.pdf—A case study of the initial launch of healthcare.gov and the changes brought about by Tech Surge that allowed success in subsequent launches. Created by...