Customer Obsession in the RPA Journey
Sayings such as “the customer is king” and “the customer is god” are not uncommon. Even the great Mahatma Gandhi once said, “A customer is the most important visitor on our premises. They are not dependent on us. We are dependent on them.”
These mantras all come from wisdom that has been shared with us for ages. The importance of the customer is a belief in many cultures around the world, and it has significant importance in the success of a business and people who greatly believing the success of a business.
In the modern world, this is known as customer obsession. But what does it mean and how does it help an SA? In every business school, we are taught about customer needs, how to solve complex problems, and how to achieve great success in any business. All this directly or indirectly focuses on helping our customers get what they want. With the rise of industrialization, this relationship between...
