Now, we will create a System Center Service Manager related Runbook to increase the priority if the affected user is a VIP. Our VIPs are all members of a special Active Directory Group.
A Runbook will monitor the creation or updating of an SCSM Incident, get the affected user, check if the user is a member of our Active Directory Group, and increase the priority by changing the impact and urgency related to our SCSM Priority Matrix.