Resource utilization management
As is the case with many services companies, team members are sometimes overbooked. The following screenshot shows how Louisa Hernandez has been overbooked for the first 3 weeks of the month of March:
Figure 7.14 – Schedule board showing an overbooking for Louisa
There are options here that resource managers know they can take advantage of, including moving the work to Ruvika Marisamy, who has some availability during the required timeframe. Furthermore, this work can be pushed out to the month of May to enable Louisa Hernandez to be the assigned team member, as shown in the following screenshot (with the Schedule board, this is a drag and drop of the booking to the new date):
Figure 7.15 – Schedule board showing the booking reassigned for May
From a 30,000-foot view, a resource manager can see the overall usage of their resources, open requirements, and team availability in one screen&...
