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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
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Toc

Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience 2. Security Settings in Salesforce FREE CHAPTER 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Test your knowledge


Q1. Which of the following are true about opportunity pipeline and forecast reporting except?

  1. Pipeline reports may include omitted opportunities from the forecast.

  2. Forecasts may be overridden.

  3. Pipeline reports may be overridden.

  4. Opportunity stages may be used to determine the forecast category of an opportunity.

Q2. What feature license needs to be granted to a user to enable forecast capability for them?

  1. Allow override forecast.

  2. Allow forecasting.

  3. Marketing user.

  4. Enable forecast tab visibility to Default On.

Q3. Universal Containers would like to associate one contact with more than one account. What solution should you recommend to meet this requirement?

  1. Add the contacts to the partner related list on the second account.

  2. Clone the contact record and add to the second account.

  3. Associate the contact to the other account using the lookup field.

  4. Enable contact to multiple account setting.

Q4. The sales rep at Universal Containers won a sales deal and updated the opportunity stage to Closed...

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